Flexible, expert operations support when you need it most
Sometimes you don't need a full operational overhaul. You just need a specific problem solved, quickly and properly.
Ops On Demand gives you direct access to senior operational expertise on a fixed-price, project basis. No day rates, no open-ended retainers - just a clearly defined piece of work with a clear outcome and a clear cost.
Whether you run a creative agency or lead an in-house studio, the operational challenges are often the same - delivery bottlenecks, broken systems, processes that cost you time and margin. Bring the problem and we'll scope the solution.
Where I can help
Clarify how work gets done across your agency. Define roles, steps, and handovers - documented clearly so everyone works the same way.
Review and optimise your tech stack so tools are properly connected, configured, and working together to support efficient, consistent delivery.
Remove repetitive admin, reduce human error, and unlock capacity. From smart automations to AI - saving your team hours every week.
Build simple systems to plan, track, and balance workloads - giving you clear visibility on capacity, efficiency, and what's coming next.
Fix friction in delivery. Simplify approvals, tighten version control, and remove wasted steps so projects move faster and more profitably.
When something isn’t working, I’ll dig in, diagnose the issue, and get it back on track - quickly and with minimal disruption to the team.
Flexible. Focused. Outcome-driven.
Discovery
A focused conversation to understand your challenge and context - so the work is targeted from day one.
Proposal
A proposal covering timeline, deliverables, and cost - so you know exactly what you're getting before we start.
Action
Hands-on delivery against an agreed plan - with regular updates so you stay informed and in control.
Review
A review of what's been delivered against what was agreed - and a clear view of what comes next.
This is for you if:
Manish brings a level of clarity and honesty to process challenged creative businesses.
He is great at stepping back, digging into the detail and giving a strategic outsiders perspective in what needs to change and why, to improve productivity.
At innocent he has been invaluable at giving us the support and tools needed for us to work better as a creative function.
As our mediator he has also, supported improved communication across the business as well as with external suppliers which has led to richer creative work.
Manish brings a level of clarity and honesty to process challenged creative businesses...
