Flexible, expert operations support when you need it most
Not every operational challenge needs a full engagement. Ops On Demand gives you direct access to deep agency operations expertise - the kind built through scaling studios and running operations at some of the UK’s leading creative agencies.
Where I can help
Clarify how work gets done across your agency. Define roles, steps, and handovers - and document them so everyone works the same way, every time.
Review and optimise your tech stack so your tools are connected, configured, and working together to support efficient delivery - not fighting against it.
Remove repetitive admin and reduce human error. Smart automations and AI can save hours every week - freeing your team to focus on better work.
Build simple systems to plan, track, and balance workloads - giving you clear visibility on capacity, utilisation, and future needs before they become problems.
Fix friction in delivery. Simplify approvals, tighten version control, and remove wasted steps so projects move faster, more smoothly, and more profitably.
When something isn’t working, I’ll dig in, diagnose the issue, and get it back on track - quickly and with minimal disruption to the team.
Flexible. Focused. Outcome-driven.
Discovery
A focused conversation to understand your current challenge, goals, and context - so we can identify exactly where support will make the biggest difference.
Proposal
A clear, scoped proposal outlining the approach, timeline, deliverables, and investment - no surprises, no ambiguity. You decide if it's the right fit before starting.
Action
We get to work. Focused execution against an agreed plan, with regular communication so you stay informed and in control throughout the engagement.
Review
We close the loop together - reviewing outcomes against objectives, capturing learnings, and agreeing on any next steps that make sense.
Founders, CEOs, MDs, and heads of department who:
What clients say
Manish’s expertise was instrumental in enabling the group to grow to over 500 talented people across London, Amsterdam, Singapore, New York, and Shanghai.
By aligning and streamlining operations, he created a strong foundation that supported both the agency’s expansion and its commitment to creative excellence.
What makes Manish stand out is his ability to balance operational and financial goals with the need to deliver exceptional creative work.
I would highly recommend Manish to any organisation seeking a strategic operational expert who can provide clarity and structure while supporting creative excellence.
As Executive Chairman of Design Bridge, I can honestly say that Manish’s role, as outlined above, was important in the success of the company, becoming one of the largest and well respected agencies globally.
I would highly recommend Manish to any organisation seeking a strategic operational expert...
Manish was brought on board to help us scale, and he quickly got to the heart of our challenges.
He implemented a thorough agency audit, making the time to speak to every employee, and involving all key stakeholders, which was completed in weeks (not months).
This process in itself generated a positive buzz amongst the agency, thanks to his unique friendly, inclusive, business-therapist style.
The resulting recommendations and actions have immediately improved not just our operations and profit margin, but our company culture too.
We couldn’t recommend him more highly - but would prefer to keep him a secret for ourselves.
We couldn’t recommend him more highly but would prefer to keep him a secret for ourselves...
Manish brings a level of clarity and honesty to process challenged creative businesses.
He is great at stepping back, digging into the detail and giving a strategic outsiders perspective in what needs to change and why, to improve productivity.
At innocent he has been invaluable at giving us the support and tools needed for us to work better as a creative function.
As our mediator he has also, supported improved communication across the business as well as with external suppliers which has led to richer creative work.
Invaluable at giving us the support and tools needed for us to work better as a creative function...
When you’re busy working on creative it can be hard to dedicate just as much time into all the other things that go into running a successful agency.
In a short period, Manish has been able to cut through the noise of day-to-day design and offer Colt a new perspective that’s added real clarity to the way we run the business today as well as the kind of business we want to be in the future.
He's helped us confirm things we thought we knew, educated us about things we didn’t and always did so in a calm and thoughtful way that felt specific to our agency, rather than cookie-cutter for all.
His insights are invaluable for any agency that wants to move forward in a positive and profitable way.
His insights are invaluable...
We worked with Manish on an Operations Audit for our social media agency.
Manish was awesome to work with, he was relaxed, generous with his time and made the whole process a pleasure.
He spent time really getting to know our team and diving deep into our business - he was then able to distil this into a wide number of recommendations and suggestions.
Highly recommend!
Awesome to work with, he was relaxed, generous with his time and made the whole process a pleasure...
